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Terms and Conditions
Reservation policy :
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After booking is made confirmation will be send on guest’s e-mail which is needed to be printed and presented on the Reception during check in.
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On the day of arrival, the hotel receptionist will compare all data of Your reservation and You will have to pay the full cost of the stay if You have not used the possibility of paying the entire cost by credit card at the time of making your reservation.
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Reservations for the high season and holidays must be paid in full and in advance.
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Rates are applied according to dates, number of nights, type of room, type of service and, in the case of additional individual services at the time of booking and do not include additional services which are not mentioned at reservation
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Extend your stay:
It is possible, immediately upon confirmation by the hotel which was decorated with reservation and subject to availability of rooms.
If during your stay You decided to leave the hotel early, the hotel is not obliged to refund You the difference for the remaining days of stay, but may consider the situation and decide on further action.
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We reserve the right to cancel or change a reservation, when we suspect that a client may commit a fraudulent or unauthorized acts or under other circumstances in which implied error or are the result of an error.
Children policy :
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One child from 0 – 5,99 years old is free of charge and sharing parents bed.
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First and second child from 0 – 5,99 years old are free of charge and both sharing bed with parents
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First child from 0 – 5,99 is free and sharing bed with parents or using a baby cot and second child from 6 – 11,99 will be charged for 50% of an adult rate and sharing bed with parents
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In case first and second child are both from 6 – 11,99 years old, both of them will be charged as 50% of an adult rate and will share bed with parents. In anoher case you should book triple or quadruple room.
Cancellation policy :
For reservation paid by credit card:
You may cancel your online reservation until 3 days before check in date without being charged.
In case if cancellation is made less than 3 days before check in date security deposit will be kept.
Cancelation policy for the high season and holidays
24.12-15.01( Christmas, New Year) 01.05-10.05 (May holydays)
21.06.2017 – 01.07.2017/ 01.09.2017-06.09.2017 (Eid)
You may cancel your online reservation until 15 days before check in date without being charged.
Reservations cancelled less than 15 days prior to the date of arrival will incur a 100% charge.
In case of NO SHOW, no refunds.
In any case, we do not accept cancellations by telephone. Must be written exclusively by e-mail: reservation@sunandseahurghada.com
Check in policy:
Check-in is from 14 pm. Check-out is at 12 pm.
Customers who do not live the room at that time, must pay late checkout.
In you arrive later than expected, please notify to know for your arrival time.
Non-alcocholic policy:
All the drinks served in hotel are NON-ALCOHOLIC. Guests can bring their own alcohol and not to be charged for beshoun. Hotel keeps the right to subtract any illegal substance or overdosed drink from Guests.
STANDARD SINGLE ROOM
has private balcony with back or pool view. It is equipped with private bathroom, international dialing phone, LED TV with Satellite channels, air condition, safe deposit box, mini fridge. With size of 35 square meters, this room can accommodate max 1 pax.
STANDARD DOUBLE ROOM
has private balcony with back or pool view. It is equipped with private bathroom, international dialing phone, LED TV with Satellite channels, air condition, safe deposit box, mini fridge. Room comes as twin or king bedded. With size of 35 square meters, this room can accommodate max 2 pax
FAMILY CONNECTED ROOM
is made of two separated rooms connected with door. Both rooms have private balcony with pool view and are equipped with private bathroom, international dialing phone, LED TV with Satellite channels, air condition, safe deposit box, mini fridge, coffee and tea making facilities. One room comes as Quadruple, with one king size bed and two single beds. Second room comes as Triple, with three single beds. With size of almost 100 square meters, this room can accommodate 7 pax
SUPERIOR DOUBLE ROOM
has private balcony with sea view. It is equipped with private bathroom, international dialing phone, LED TV with Satellite channels, WI-FI, air condition, safe deposit box, mini fridge, coffee and tea making facilities. Room comes as twin or king bed. With size of 40 square meters, this room can accommodate max 2 pax.
TRIPLE ROOM
has private balcony with back or pool view. It is equipped with private bathroom, international dialing phone, LED TV with Satellite channels, WI-FI, air condition, safe deposit box, mini fridge, coffee and tea making facilities. Room comes with king size bed and one single bed. With size of 40 square meters, this room can accommodate max 3 pax
QUADRUPLE ROOM
has private balcony with back or pool view. It is equipped with private bathroom, international dialing phone, LED TV with Satellite channels, WI-FI, air condition, safe deposit box, mini fridge, coffee and tea making facilities. Room comes with one king size bed and two single beds, making it perfect for families of 4.